Over ons
Smart IPTV NL is toegewijd aan het leveren van hoogwaardige IPTV abonnement aan onze gebruikers. Met een focus op betrouwbaarheid, diversiteit en klanttevredenheid streven we ernaar uw entertainmentervaring te verbeteren.
- Betrouwbare streamingervaring
- Uitstekende klantenondersteuning
- Diverse kanaalopties
Smart IPTV
Refund Policy
We believe in our products 100%. We are trying our best every day to make you happy and put a smile on your face using our service but we understand that it’s not easy for everyone. If you are not happy with your purchase or you have an issue that we are unable to solve which make the system unusable, we are more than happy to provide a refund.
How to request a refund?
Please send us an email with the subject "Request and Refund" and include your order number. In your email, describe the issues you are facing and the reason for this request. In certain situations, you may need to provide us with proofs, and we will reciprocate by providing evidence of our work. This exchange of information aims to present our point of view and decision more transparently and in greater detail.
Conditions:
Please do understand and accept that we can’t provide refunds due to technical issues unless you allow us to adequately try to solve them and assist you. If we are unable to resolve your issue within 48 hours, we will provide a refund. Please contact our live support 24/7 at any time if you need assistant.
Refunds may only be issued within 48 hours of the purchase date. After 48 hours no refunds can be processed. If you paid using credit cards the Refunds are generally processed and funds returned to the debit card on the customer’s bank account within 20 to 31 working days.
However, there are cases in which a refund takes longer to process may up to 90 days. We are not responsible for this time frames and delays. We are not the payment provider just the IPTV service provider.
We will refund completely only purchase which has been done in less than 48 hours. All other refund requests will be returned partially according to used period of the subscription. Smart IPTV support team will contact users in all refund cases.
Note: Every refund usually takes 20 to 90 working days to take place and it’s not in our hand to reduce this period. Our payment processors will take care of refund requests. We will try our best to refund any users immediately after seeing the request and checking user information.
We will not send refunds or make partial refund if:
The User is unable to setup their own box and system at their end:
We will provide our best support to setup their boxes, devices, apps and system in all cases of assistance request. The reason is we don’t know about the circumstances with the box, devices and system etc. our support is limited to pre-defined steps for configurations of devices.
Some Channels Are Freezing, Buffering Or Not Working RARELY:
Though almost all of our Servers are stable, sometimes some channels do freeze or doesn’t work due to various reasons but it’s not for permanently. Our expert engineers are always working to fix them.
Most of the times, these issues are temporary and caused by below reasons:
Customer internet fluctuations.
– Issue with the box/apps/customer setup in general.
– Your ISP has issue.
– Channel is down from server end.
– Customer change his/her mind and wanted to withdraw/switch between servers.
In case user/customer can’t watch there IPTV subscription plan for 48 hours+ because Server Issue or any other problems caused by US we will completely refund the package price or add all lost time on top of your subscription for free + some extra bonus we can negotiate together.